DELIVERY COSTS
Delivery costs amount to €. 8,50.

DELIVERY TIME
Orders are processed by Megafly within the maximum period of 1-2 business days and forwarded to the warehouse for shipment preparation.
Please note that the order is prepared only after it is processed.
From the time of preparation, products will be delivered within 3-4 business days. Please note that Sundays and holidays are not considered working days.
In any case, the order will be processed within the maximum period of 30 days from the day following the day on which the user placed it, subject to full payment of the price and compliance with the conditions of purchase defined in the general conditions of sale.
In case of non-delivery at the expiration of the above deadline, the user may cancel the order under the conditions set forth below.
If the maximum delivery period of 30 days is exceeded, the user may exercise the right of withdrawal (see General Terms and Conditions of Sale).
Megafly, having acknowledged the withdrawal by the user, will make a refund of all sums paid by the customer (including delivery charges), according to the payment method used by the customer, within the maximum period of 14 days from the receipt of the notice of withdrawal, excluding any other compensation.
The user is requested to report as quickly as possible any delay in the delivery of the products ordered, so that Megafly can make the appropriate checks with the carrier. If, upon verification, the order is found, it will be immediately redirected to the delivery location indicated in the order. If, on the other hand, it is determined that the order is lost, Megafly will refund the user the amounts paid.

RECEIPT OF THE ORDER
Each delivery shall be deemed to have been made from the time the carrier makes the Product(s) available to the user.
It is the responsibility of the purchaser to immediately verify, upon receipt of the package, the conformity and integrity of the package and the Product(s) received.
The user must, in fact, report any anomaly/defect identified at the time of delivery (in particular delayed delivery, missing or damaged product) by placing a specific indication on the delivery document of the product to be returned to the carrier.
The user must also notify the seller of the presence of the aforementioned anomalies/defects as soon as possible (via email to: [email protected]). A copy of the claim forwarded to the carrier must be attached to the notification.
To make a Return of a product, please refer to the “Returns and Refunds” section.

RECIPIENT ABSENT
After the first unsuccessful delivery attempt due to the absence of the customer/recipient, a notification will be sent to the customer/recipient by text message/email (for the notification service, Megafly will provide the carrier with the recipient’s contact information). The customer will have the opportunity to exercise, by midnight, the release option by selecting the link provided in the notification. In the event that the customer does not exercise the release option by the specified time, the second delivery attempt will automatically occur on the day following the first attempt. The following are the available modes of release:
– redelivery same address or new address
– delivery at Post Office (only for weight and size compatible shipments)
– delivery at Punto Poste (only for weight and size compatible shipments)
– delivery at Punto Poste-Locker (only for weight and size compatible shipments).
In case of non-delivery even on the second attempt, the attendant will leave a new notice with the references of the Post Office/Operations Center where the shipment will go to storage. The consignee will be able to pick up the shipment at the Post Office/Operating Center within the next 7 working days.
If the consignee fails to pick up the shipment within the terms of storage, the shipment will be resent to Megafly.